Refund Policy

All new subscribers are eligible for a full refund within 3 days of their first payment. No questions asked.

To request a refund within 3 days, email billing@kailondo.com with the subject line "Refund Request" and your registered email address. We will process the refund within 5–10 business days.

After the 3-day guarantee period, monthly subscription payments are non-refundable. You may cancel your subscription at any time and you will retain access until the end of your current billing period.

No partial refunds are issued for unused days in a billing cycle.

For annual plans, refund requests made within 30 days of the annual charge are eligible for a full refund.

Refund requests made after 30 days but before the end of the annual period may be eligible for a pro-rata refund for unused complete months, at our discretion.

After 30 days, annual subscriptions are generally non-refundable unless required by applicable law.

No payment is collected during the 3-day free trial. If you do not upgrade before the trial ends, your account will be paused — no charge is made. You can cancel your free trial at any time with no obligation.

If Kai Londo experiences a major service outage or failure that materially impacts your ability to use the platform for more than 72 consecutive hours, you may request a credit or refund proportional to the downtime. Contact billing@kailondo.com with details.

We reserve the right to refuse refunds if we determine that the refund policy is being abused (e.g. repeated subscribe-refund cycles).

You can cancel your subscription at any time from your account Settings → Billing. Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation.

Your data is retained for 30 days after cancellation, during which you can export it. After 30 days, all data is permanently deleted.

For all billing and refund enquiries: